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Understand the Rules Before You Play

michiganlotery operates under applicable state law, and access to our platform depends on where local law permits. These terms set out your rights, our obligations, and how your account and personal data are handled — no fine print buried in the footnotes.

State-dependent accessAccount holder rightsPayPal, Venmo, Play+ policy contextData retention rulesContact paths for legal requests
michiganlotery Understand the Rules Before You Play
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about how our terms apply to your account, need to request a data record, or want to report a policy concern, these are the right paths. Our support team handles legal inquiries separately from general gameplay questions, so flag your message as a policy or legal matter when you reach out.

Live Chat Start a live chat session from your account dashboard. Flag the conversation as a legal or policy matter and a specialist will pick it up directly.
Email Support Send legal or data-related requests to our support email. Include your registered account name and a brief description of the issue for faster routing.
Account Settings Many policy actions — including reviewing stored payment methods like PayPal or Venmo and updating consent preferences — can be handled directly inside your account settings.
DATA & SECURITY

How We Handle Your Account and Personal Data

Your account security and data integrity are managed through verified identity checks and encrypted storage. We collect only the information required to operate your account, process payments through PayPal, Venmo, or Play+, and meet our legal obligations under applicable law. Here is a clear breakdown of how we handle that information.

Data Retention

We retain account and transaction records for the period required by applicable state and federal law. You may request a summary of your stored data at any time through live chat or email.

Cookie Policy

We use cookies to keep your session active across mobile and desktop without requiring repeated logins. You can manage cookie preferences in your browser or from the cookie settings link in the footer.

Account Security

Login is protected by multi-factor verification. If you access your account from a new device — phone, tablet or desktop — you will be prompted to confirm your identity before the session opens.

Requesting Changes

To update, correct, or request deletion of your personal data, contact us via email or live chat with your account details. We will respond within the timeframe required under applicable law.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about how our terms, data practices, and account rules work. If your question is not covered here, live chat or email support are the fastest ways to get a specific answer.

Yes. Access depends entirely on your state of residence and whether participation is permitted under local law. We do not override state restrictions, and eligibility is your responsibility to confirm.

We retain records for the period required by applicable law even after account closure. You can request a copy of your stored data or ask about deletion options by contacting support via email.

Yes. Payment method updates are handled inside your account settings. The replacement PayPal or Venmo account must be verified in your name to satisfy our identity-match requirements.

Material changes are sent to your registered email address before they take effect. Less significant updates are posted to this page with a revised effective date noted at the top.

Submit a data request through live chat or by emailing support. Include your registered account name. We will fulfill the request within the timeframe required under the applicable state or federal standard.

Yes. All Play+ prepaid card activity linked to your account is subject to the same terms and data-handling rules as any other payment method. Play+ card terms from the issuer also apply independently.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.