Reference

Our Terms Conditions for Your Account

These terms govern your michiganlotery account — how you open it, fund it via PayPal, Venmo, or Play+, and what both sides agree to. Access and eligibility depend on state law and where local law permits participation.

Account eligibility rulesPayPal, Venmo & Play+ use termsAccount wallet policyState-law eligibility noticeHow to request changes
michiganlotery Our Terms Conditions for Your Account
CONTACT PATHS

Reach Us About These Terms

Questions about how a specific term applies to your account? Our support team can walk through the policy language with you, confirm your account status, or flag a terms-update concern. Reach us through any of the channels below — we respond in the order received.

Live Chat Open the chat widget inside your account dashboard to connect with a support agent. Available during posted operating hours and the fastest path for account-specific terms questions.
Email Support Send a detailed message about a terms concern, a payment dispute, or an account eligibility question. We confirm receipt and respond in writing so you have a record of the exchange.
Account Help Center The Help Center inside your account holds policy summaries, payment-method rules for PayPal, Venmo and Play+, and step-by-step account procedures for common terms-related actions.
HOW WE HANDLE THIS

Account Security and Policy Transparency

These four areas explain how michiganlotery manages the commitments made in our terms — from how your account data is stored to how you request a correction or account closure.

Data Handling

Account data collected during registration and identity verification is stored under security protocols consistent with state data-protection requirements. We do not sell your personal data to third parties.

Cookie Policy

We use session and preference cookies to keep your account active across your phone and browser. You can manage cookie settings in your account preferences; disabling some cookies may affect account functionality.

Account Security

Your account is protected by password requirements and a one-time passcode step at login. If you believe your credentials have been compromised, change your password and contact support immediately to freeze the account.

Requesting Changes

To update your personal details, close your account, or request a data record under applicable state law, contact support via live chat or email with your account ID and the specific change you need.

Common Questions About Our Terms

The questions below address what we hear most from account holders reviewing the terms for the first time — covering eligibility, payment rules, updates and data rights.

You must meet your state's legal age requirement and reside in an eligible state where access is permitted by local law. We verify identity at signup — accounts that fail verification are not activated.

Yes. Each payment provider has its own user agreement. Our terms govern your account wallet; the provider's terms govern the transfer on their side. A Play+ prepaid card also carries a cardholder agreement you accept separately.

We post the effective date of any revision at the top of this page and may notify you via the email address on your account. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

Yes. Contact support by email or live chat with your account ID. We process data requests in line with applicable state law and respond in writing with the information we hold on your account.

Any remaining balance in your account wallet is returned to your verified payment method — PayPal, Venmo or Play+ — subject to the standard identity verification step before the withdrawal is processed.

Account terms apply uniformly across eligible states. Players in Columbus and elsewhere in Ohio access the same policy, though eligibility to participate always depends on what local state law permits at the time.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.